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FAQs
Below are some of are common questions
Are all Pokémon cards sold at Jay Poke Hub authentic?
Yes! We guarantee that all our Pokémon cards and collectibles are 100% authentic and factory-sealed. We source our products from trusted distributors to ensure quality and legitimacy.
Do you accept returns or refunds?
We accept returns for sealed products and Funko Pops that are unopened and in their original condition. However, we do not accept returns on single Pokémon cards or opened products. If your order arrives damaged, please contact us within 3 days of delivery at jayspokehub@gmail.com with photos.
How long does shipping take?
Orders are processed within 1-3 business days, and shipping times vary based on location:
Standard Shipping: 3-7 business days
Expedited Shipping: 2-4 business days
Tracking information will be provided once your order ships!
Do you sell rare or graded Pokémon cards?
Yes! We offer a selection of rare, holographic, and highly sought-after cards, including some graded PSA/CGC cards. Check our inventory regularly, as rare items sell out fast!
Do you offer bulk discounts for large orders?
Yes! If you’re looking to buy booster boxes, bulk singles, or Funko Pops in large quantities, please email us at jayspokehub@gmail.com for special pricing and deals.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options. All transactions are protected with secure encryption to ensure your safety.